Terms & Conditions

TERMS & CONDITIONS

Orders

To order products, obtain stock or pricing information, please call 877.862.6932 ext. 13 or email customerservice@anzea.com.
To request samples please visit our website or www.anzea.com or email samples@anzea.com.

Pricing

Published prices are your net cost F.O.B. Fort Worth, TX.
Orders are shipped prepaid freight. All handling charges, shipping costs and applicable taxes will be added to the invoice.
Prices are subject to change without notice.

Availability

In-stock fabric may be placed on reserve for 10 calendar days. Fabric will be removed from reserve after that date without notice.
Anzea reserves the right to discontinue any pattern or color without notice.
Special order fabric lead time begins from date of deposit receipt.

Payment Terms

First time orders are proforma.
Open account terms are net 30 days from date of invoice. To establish open account terms provide a credit application and re-sale tax certificate.
If credit has not been established, payment is required prior to shipping. Product will be held a maximum of 30 days after proforma invoice is issued.
Quantities over 500 yards or special orders require a minimum deposit of 50% which is applicable whether or not credit has been established. Special order lead time begins after deposit receipt.
Anzea accepts major credit cards. Supply the name on the card, card type, card number, expiration date and billing zip code.
International wire transfers are accepted with an additional $28.00 processing fee.

Shipment and Delivery

Anzea ships most orders UPS ground.  There is a $13.00 cut fee per order.  This means delivery is generally within five days. Unless specified otherwise, Anzea may await completion of an entire order before shipping or may make partial shipments at Anzea’s discretion.

Cancellations

Cancellations are not accepted if order has been cut or shipped. If the order has been cut or shipped it is subject to a 35% cancellation fee.
Cancellations are not accepted on custom fabrics or special order quantities.
Any acknowledged backorder not cancelled within 48 hours of being acknowledged is subject to a 35% cancellation fee.

Returns

No items may be returned without written authorization.
No returns may be made on lengths of 10 yards or less.
No returns may be made in quantities over 50 yards.
Custom orders may not be returned.
All returns carry a 35% restocking fee unless caused by product defect or incorrect shipment.
Requests for returns for any reason must be made within 30 days of invoice date.
Inbound and outbound freight is at the customer’s expense.
The party returning the product is responsible for arranging the return.
Fabric must be received within 30 days of return authorization
After inspection, if goods are acceptable, credit will be issued to the customer’s account.

Claims

All goods should be inspected upon receipt to insure they are as ordered.
Claims relating to defective product or shipping errors must be submitted in writing no more than 30 days from invoice date.
Any returns for claims must be received within 30 days of return authorization. At that time replacement goods should have shipped. If that is not possible, credit will be issued.
Anzea is not responsible for loss or damage in transit or storage.
Any loss or visible damage to the packages must be noted on the delivery receipt. Concealed damage claims must be filed within five days of delivery.
Failure to report claims within the allotted time frame constitutes full acceptance and waiver of all defects, errors or shortages.
No claims are considered after fabric is cut.

Product Expectations

All product is inspected prior to shipping.
Slight variations in color and repeat may occur as no two dye lots or weavings are exactly the same.
If color match is critical, please request a cutting for approval at the time of placing the order.
Do not match color based on website images.
Variances in weight and width may occur.
Fiber content may be changed by Anzea without notice.
Textile finishes are listed on the sample and on the website. Anzea reserves the right to use alternative finishes with comparable performance characteristics.

Limit of Remedies

Anzea’s responsibility is limited to either replacement or refund of purchase price at Anzea’s discretion. Under no circumstances will Anzea be responsible for any consequential damages, charges, costs of reupholstering or other obligations.

Custom Requirements

Custom textiles and custom colors are sold in a full roll increments only.
Minimums for custom products are on an individual basis.
Overage and underage of 10% must be accepted.
Payment in full is required prior to Anzea ordering the product.
No cancellations or returns are allowed on custom products.

Sampling and Upholstery Instructions

It is the customer’s responsibility to inform their workroom of the direction they wish the fabric to be applied.
It is the customer’s responsibility to inform their workroom of the desired side of reversible fabric.
Anzea’s fabric is sampled with the warp running vertically unless otherwise noted on the sample card. Where the warp is running horizontally, “railroaded” is noted on the sample card.